Welcome to Lifeline 16-911

Lifeline is the biggest, fastest, most reliable private ambulance company in the Philippines. We provide a wide range of medical products and services to healthcare facilities and individuals. Our 24/7 ambulance service in Metro Manila serves the community with crucial emergency medical assistance.

Emergency Quick Response (EQR)

Lifeline responds to any medical or accident emergency 24/7 within Metro Manila. Our ambulances are dubbed “Emergency Room on Wheels” with complete medical equipment and competent staff. Lifeline commits to respond to all medical emergencies in under 30 minutes. Due to the strategic locations of our fleet of ambulances using Life POD’s our average response time within Metro Manila is 12 minutes.

Patient Tranport Service (PTS)

Lifeline transfer patients to and from homes and hospitals, 24/7 with complete medical equipment and medical team support. Lifeline transports patients throughout the Luzon area. Doctors and specialty medical equipment are available upon request.

*Advanced bookings can be arranged by calling Lifeline Dispatch 16-911

Homecare

Stay at Home, Stay Healthy with HomeCare
Why go out when you can get the best medical care at home? That’s the convenience of our HomeCare Doctor On Call service. With HomeCare, you can schedule a visit from a licensed doctor who will come to your home and give you the treatment you need. Whether it’s a routine check-up, a prescription refill, or a medical procedure, HomeCare can handle it. Don’t risk your health or safety by going to a crowded hospital. Stay home, stay healthy with HomeCare Doctor On Call.

Wheel Mobile (PWD Transport)

WheelMobile, a service by Lifeline 16-911, is a dedicated fleet of PWD-assisted vans designed for wheelchair access. Tailored for the unique needs of individuals with mobility challenges, WheelMobile ensures safe and comfortable transportation for patients with limited mobility. With a focus on accessibility our specially equipped vehicles provide seamless and dignified assistance from home-to-hospital transfers to routine medical appointments, to a day out with friends.

Ambulance Standby's

Ambulance standbys are available for corporate, private, sporting, school and other special events. We are the official provider for the top brands in mixed martial arts, soccer, golf, swimming, marathons, and triathlons. Ambulances are available for hourly, daily or weekly bookings.

Medical Airlifts

Airlifts are done in coordination with other service providers, both private and commercial entities, such as Lion Air, SOS International, Assist America and Philippine Airlins to name just a few of our partners.

WHY LIFELINE?

Accidents happen in a split second. With more than 500,000 lives saved, for almost 30 years, Lifeline has become a trusted and premiere medical provider in the Philippines.

12 mins average response time
Access to a fleet of helicopters & jets
Over 350 staff members
Over 100 ready doctors-on-call
Over 300,000 members covering 5.5 million people in Metro Manila
First ambulance company to be given the license to operate by the Department of Health
ISO, JCI & DOLE Accredited

Call
16-911

Over 65 ambulances with multiple points of dispatch

Our Services

We provide 24/7

Emergency Quick Response

We provide 24/7 quick & reliable response and transportation while providing the finest medical care when transporting patients. "Virtual Emergency Room On Wheels".

Patient Transfer

We provide transportation of ill and injured patients between hospitals to hospitals or from hospitals to home or home to any treatment facilities. (Booking is required.)

Standby and Medical Airlifts

We provide standby ambulances for events for all sporting, social, entertainment or corporate events. We provide medical airlifts of fixed wing and helicopter evacuation anywhere in the country.

D.O.C. Programs

D.O.C. programs consists of doctor on call, diagnostics on call, and driver on call. This is 24 hours service at your convenience.

Trusted Internationally

Provided close in medical support for the following VIPs

Our Clinics

We specialize in tailor-making clinics to suit our clients' needs. Majority of the Lifeline Clinics are advanced first aid clinics.

AAVA Lifeline Clinic

Phone Number
+63(2) 8772-3898 | +63(2) 8772-2387

Address
Neighborhood Center, Narra St., Ayala Alabang Village, Muntinlupa City

Lifeline Rockwell Clinic

Phone Number
+63(2) 8798-1700 local 1748 | +63(2) 8798-1748

Address
Rockwell Center, Amorsolo Drive, Makati City

Mobile App | Lifeline Hotline

We're here to help you in any emergency situation at Lifeline 16911. Our lifeline hotline is your direct connection to our dispatch team, who will respond immediately to your call for help. With just one click, you can receive the quick response time and expert care needed in an emergency.

GPS Tracking

GPS tracking of your location anywhere in the Philippines. Just open the application, press the button and Lifeline will do the rest.

Apply for Membership

You can apply for individual or household membership just like in our Lifeline Membership web page.

Payment For Services

You can pay the service you availed through the application, again, just like in our Lifeline Membership web page.

Status and Transactions

You can check the status of your membership and the details of your previous transactions.

Awards

Join our satisfied customers locally and globally, and get secured by award winning service

2023 Manila Bulletin UPLIFT Best in healthcare

2022 NATION BUILDER AND MOSLIV AWARDS
CHIEF EXECUTIVE OFFICER OF THE YEAR
Celebrates and honored the changemakers and leaders in sustainability across the Philippines

2019 APEA AWARD MOST OUTSTANDING
The Asia Pacific Enterprise Awards (APEA) is the most prestigious regional award
recognition program recognizing entrepreneurial excellence.